How Our Care Actually Works

From your first call to your long-term wellness, here is exactly what to expect when you become a patient at our Staten Island practice.
The Process

Five steps to better health

Our care model is built around understanding you fully before recommending anything. Here is what every patient goes through.

“We do not offer generalised, rushed consultations. Every patient receives a personalised care plan developed through a detailed assessment, goal-setting, and frequent follow-ups.”

In Detail

Your care timeline

A closer look at what each stage of your care involves, from first contact to long-term management.

1

Initial Contact and Booking

You reach out by phone at (347) 222-9107 or through our online booking system. Our team confirms your appointment, collects your insurance details, and sends intake paperwork ahead of time so your first visit is as productive as possible. Same-day availability is offered for urgent primary care needs.

Phone or Online Insurance Verification Same-Day Available

2

Full Health History and Assessment

Dr. Fest reviews your medical background, current medications, family history, lifestyle habits, and any prior diagnoses or treatment attempts. This is not a rushed appointment. We dedicate the time needed to truly understand where you are starting from before forming any clinical opinion.

Medical History Review Lifestyle Assessment Goal Setting

3

Advanced Lab Testing and Root Cause Investigation

Where clinically indicated, Dr. Fest orders targeted lab panels to assess hormonal, metabolic, nutritional, and immune markers. Functional medicine testing looks beyond standard reference ranges to identify patterns and imbalances that may be driving your symptoms at a root level.

Hormone Panels Metabolic Testing Nutritional Markers

4

Personalised Treatment Plan Development

Dr. Fest synthesises all assessment and lab data into a fully individualised plan. This outlines which services, therapies, or interventions are most appropriate for your situation, with clear explanations of why each recommendation is being made and what outcomes to expect.

Evidence-Based Protocol Patient Education Clear Next Steps

5

Treatment, Follow-Up, and Long-Term Management

Treatment begins according to your plan, with regular follow-up appointments to track your progress, review updated labs, and adjust the approach as your health responds and evolves. We build long-term relationships with our patients and remain an active partner in your ongoing health management, not just a one-time consultation.

Regular Check-Ins Plan Adjustments Telehealth Available Long-Term Care
Common Questions

Quick answers before you call

Everything you need to know before booking your first appointment with Dr. Marina Fest.

Do I need a referral to become a patient?

No referral is required. You can contact our office directly to schedule a new patient appointment for primary care, functional medicine, or any of our specialised wellness services.

Do you accept insurance for functional medicine?

We accept most major insurance plans for primary care. Functional medicine consultations and specialised testing may be covered differently. Our staff will walk you through your specific benefits before your visit.

How soon can I get an appointment?

We offer morning, afternoon, and select evening slots. Same-day appointments are available for urgent primary care needs, subject to availability. Call us or book online to find the earliest opening.

Can teenagers become patients?

Yes. Our New York practice serves adults and teenagers aged 14 and older. Adolescent patients receive the same level of thorough, age-appropriate care as all other patients.

Is telemedicine available?

Established patients can access select services via telemedicine. Contact our office to find out which services are available virtually and how to set up your telehealth visit.

How do I transfer my medical records?

Our team manages the transfer process. You will sign a release form and we will coordinate directly with your former provider to obtain everything we need ahead of your appointment.

Still have questions? We are happy to help before you commit to anything.

(347) 222-9107